FAQ

Where is Al Raffay based?

We are based in Saudi Arabia and deliver products nationwide.

What is the delivery time?

Delivery usually takes 6-8 business days depending on your location.

How do I track my order?

You will receive a tracking number via email. Use our "Track Order" page to monitor your shipment.

Can I cancel my order?

Yes, within 12 hours of placing the order. After that, processing may begin and cancellation may not be possible.

What is your return policy?

Returns are accepted within 7 days if the product is unused and in its original packaging.

Do you offer Cash on Delivery?

Yes, We offer Cash on Delivery.

What if I receive a damaged item?

Please contact us within 48 hours with a photo of the damaged item. We will assist with a replacement or refund.

How can I contact support?

You can email us at ali.hassan3129@gmail.com or use the Contact Us form on our website.

Do you offer free shipping in KSA?

Yes, we offer free shipping across all regions of Saudi Arabia.